Customer ExperienceIn this era of digital disruption and cut-throat competition, Digital Customers Experience is a key to engaging with the customers and fostering a strong and loyal relationship. Customers have a plethora of options to choose from, this makes customer experience paramount to improve the brand experience and grow the business. It is therefore crucial for every organization to nurture dynamic customer interests and promote customer satisfaction by creating a seamless and Omni-channel experience.
With its customer-centric approach, JK Tech understands that the value of customer experience not only lies in “what” we deliver rather “how” we deliver and therefore, we are persistently working on exploring the new horizon of customer engagement and committed to transforming the end-to-end digital customer experience journey.
Our Customer Experience strategy is driven by four key pillar termed as” PURE” – Personalization (personalized service to customers and customer personas), Usability (ease of use and user-friendliness of the features), Reachability (availability of customer-preferred channels) and Engagement (engaging customers with brand and service).
HOW CAN WE HELP?JK Tech helps in redesigning customer experience in various stages of customer journey like acquisition, engagement & retention and brings in customer analytics to gauge their perceptions and preferences.
Evaluating the customer experience journey in order to understand the satisfaction levels at each and every touchpoint
Creating new strategies to improve or change the services essential to build strong Brand Value & Preference
Personalized customer service goes above and beyond satisfying customers’ needs and differentiates your services
There are huge opportunities to both cut reduction and boosting revenue if invested wisely in customer experience
Customer experience goes beyond the approach of just making customers happy or providing a great product/service which further results in a bond of mutual trust
"Customer experience is dedicated to improving the end-to-end journey for customers. A positive customer experience can help improve customer retention and loyalty. It can also help convert customers into loyal brand advocates."
Gartner
OUR SOLUTIONS & SERVICE OFFERINGSWe define transformation as the integration of digital technology into all areas of a business resulting in fundamental changes. In order to enhance customer experience and project lifecycle transparency, we follow an agile methodology for continuous and incremental delivery through test-driven development.
We provide dynamic and user-centric experiences through intense market research and UI analysis, user journey mapping, storytelling and persona creation and development.
Your intelligent buddy, an AI-based chatbot, intent recognizer, dialog manager and intelligent advisor.
From Customer Interaction to Customer Engagement, providing a seamless & unified journey that enables your customers to experience the brand across multiple channels.
Our Digital Commerce Service Portfolio empowers enterprises to create personal, frictionless and differentiated experiences to connect with their consumers across the multichannel landscape.
Don’t just assume to know your customer, instead take actions to serve them in ways they’ve never imagined. Our Customer Analytics solutions help you find the customer genome that puts you on the path to true customer personalization and create engaging experiences throughout the customer lifecycle that drive improved acquisition, retention and profitability.
DISCOVER
Discovering the Business and Technology Factors
ASSESS
Assessing the Business and Technology Values
STRATEGISE
Deciding the right cloud strategy and plan for your business
DELIVER
An agile delivery model with a proven track record in terms of investment and execution
VALUE REALIZATION
Analysing the value delivered against agreed ROI
Client testimonialBritish Multinational Optical Retail Chain
The Client
Specsavers and JK Tech have been working together for over 8 years and we knew that JK Tech’s commitment to Specsavers, their knowledge of our applications and adherence to quality standards were the right fit for our legacy service. We are delighted to continue our relationship in the knowledge that the service is in safe hands.
Projects
Progress OpenEdge Migration of Application Server from Classic to PASOE for Enhanced Performance and Efficiency
Empowering Business Growth through Technology Transformation and Seamless Migration...
Modernizing the IT framework to strengthen efficiency and improve user experience of leading multinational optical retail chain
Reducing backlogs to improve resolution time results in enhancing user perception...
Designing a Windows Service to Remove the Dependency on SonicMQ
Cutting down maintenance costs and providing a seamless experience to the client....
Empowering Patient-centricity with Enhanced Electronic Medical Records (EMR) Application
Improving access to Healthcare information to strengthen the patient experience, and enhance the qua...
Management of Business Transition & IT Landscape for a Leading Credit Management Company
Synchronized multiple bespoke solutions & services built on different technologies and managed t...
Enhanced User Experience and Performance Optimization for a Leader in Rail E-Commerce
Rail E-Commerce Leader enhances Customer Delight with JK Tech Co-Owning its Product Roadmaps of Whit...
Self Service MIS Reporting System
A leading Music production company reduces manual effort by automating the MIS Report Generation mec...
The 10 Years’ Association of JK Tech with a Leading Energy Supply Chain Solutions Provider
Revolutionizing the IT Landscape and simplifying the fuel supply & logistics process leveraging ...
Predictive Modeling Using Corticon BRMS
A leading provider of technology-enabled claim management services, risks & benefits solutions p...
Comprehensive Care Management Leveraging Real-Time Analytics
Designing a comprehensive bill-centric workflow and enabling real-time insights with an Analytics-dr...
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